First of all, press and hold the volume down key plus
power key at the same time. After that, you need to release
the power lock key while the LG icon is displayed on the
screen. That time, you need to press & hold the key again.
Also, to get further information from the support team join
Verizon Wireless Customer Service 1-833-293-8333 .
www.verizon-customerservice.com/